ITAM Desktop Tier III Technician
Full Time • Hybrid - US
Job Description:
Short Description:
Short Description:
ITAM Desktop Tier III Technician
Complete Description:
Position Summary:
The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets.
Key Responsibilities:
1.Advanced Imaging, Configuration, and Deployment
•Perform advanced imaging and configuration of Windows-based desktops and laptops.
•Deploy and set up hardware, ensuring all devices are properly configured.
2.Break/Fix Troubleshooting and Tier III Support
•Provide Tier III support for escalated technical issues.
•Diagnose and resolve advanced problems with Windows operating systems and desktop applications.
3.Onboarding and User Support
•Support onboarding by configuring and deploying user-specific hardware and software.
•Provide guidance and training to end-users.
4.IT Asset Management
•Maintain accurate records of deployed IT assets in asset tracking tools.
•Support asset lifecycle management, including procurement and decommissioning.
5.Process Improvement and Collaboration
•Proactively identify opportunities for system modifications and process optimizations.
•Collaborate with network and development teams to align technical solutions with business goals.
Required Experience and Skills:
•Minimum 5 years of experience in providing help desk support for Windows operating systems.
•Strong understanding of endpoint protection and management tools.
Preferred Qualifications:
•ITIL v4 Foundation Certification.
•CompTIA A+ Certification or equivalent technical support certification.
Skills Matrix
· Experience in providing help desk support for Windows operating systems.
· Strong understanding of endpoint protection and management tools.
· ITIL v4 Foundation Certification.
· CompTIA A+ Certification or equivalent technical support certification.
Flexible work from home options available.
Compensation: $37.00 - $42.00 per hour
About Us
AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
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