Job Description:

Short Description: We are seeking a highly skilled and motivated Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft Office 365 environment and provide end-user support for Microsoft Office 365 services.

Complete Description:

Client is seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft 365environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support.

Key Responsibilities:

· Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, OneDrive and Intune.

· ·Address and troubleshoot client-side issues related to Microsoft 365, handling escalations from client Helps and working to resolve tickets efficiently.

· ·Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed.

· ·Perform bulk activations, user setup, andlicense assignments within the Microsoft 365 admin center to support user onboarding and maintenance.

· ·Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience.

· ·Develop and deliver user training on Microsoft365 features, and create documentation to help end-users maximize the platform’s capabilities.

· Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation.

Qualifications:

· Well versed in Microsoft 365 administration.

· Experience with end-user support and troubleshooting for Microsoft 365 services.

· Experience with endpoint management using various MDM services, (Workspace One, Intune)

· Familiarity with Exchange Online.

· Ability to follow structured migration and onboarding processes.

· Strong communication skills for providing effective user training and support.

Minimum Education/Certification Requirements:

· Bachelor's Degree or Equivalent Experience.

Skills Matrix:

· Working knowledge of Office 365, Active Directory, Azure Active Directory (Entra ID). Required 3 Years

· Experience troubleshooting Microsoft Office suite and account creation in AD and Entra ID. Required 3 Years

· Experience with Azure AD Connect. Required 3 Years

· Experience with managing Exchange and Active Directory permissions for user mailboxes, shared mailboxes, resource mailboxes and public folders. Required 3 Years

· Extensive experience with supporting MS Office suite 2010, 2013 and 2016 as well as Windows 7, 8, 10, 11. Required 3 Years

· Troubleshooting Outlook client connectivity issues. Required 3 Years

· Troubleshooting email delivery and email routing issues. Required 3 Years

· Expert-level customer service and client-facing expertise with Office 365. Required 3 Years

· Experience supporting and training end –users on Outlook 2010, 2013 and 2016 and configure it for new O365 service. Required 3 Years

· Expert knowledge in Outlook 2013, 2013, OneDrive, Teams, SharePoint Online and O365 on-line services. Required 3 Years

· Certifications: Microsoft 365 Certified: Administrator Expert. Required

· Bachelor's Degree or Equivalent experience. Required

Compensation: $40.00 - $44.00 per hour

About Us

AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.

AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

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