Customer Service Rep
Full Time • Hybrid - US
TITLE: Customer Service Rep
LOCATION: Washington, DC/Hybrid
Employment type: Contract w2/1099/C2C
MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience.
REQUIRED EXPERIENCE: 3 years
INTERVIEWS: Webcam Only
Job Description:
The client is looking for a person with 3 years of working experience as a Customer Service Rep.
Employment type: Contract w2/1099/C2C
Complete Description:
The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.
· Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
· Assist customers with product information, order status, or any account-related issues.
· Resolve customer complaints and issues efficiently and empathetically, following agency procedures.
· Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.
· Process transactions, returns, and exchanges according to agency guidelines.
· Collaborate with other departments to address and resolve complex issues.
· Provide feedback to management on recurring customer concerns and suggest improvements.
· Stay informed about industry trends and best practices to enhance customer service quality.
· Perform other duties as assigned to support the customer service team.
Skills:
· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Required
· Strong organizational and multitasking abilities. Required
· Excellent written and verbal communication skills. Required
· Ability to handle sensitive information with confidentiality. Required
· High School Diploma. Required
Flexible work from home options available.
Compensation: $20.00 - $23.00 per hour
About Us
AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
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