IT Field Operations Specialist - Philadelphia, PA
Full Time • Washington DC
Job Description:
As an IT Field Operations Specialist with Randstad, you will serve as a critical technical bridge between the central engineering lab in DC and various regional field depots. This role combines high-level endpoint management with hands-on hardware deployment, requiring a technician who is equally comfortable configuring SQL databases and troubleshooting mobile connectivity in a high-mobility environment. You will be the "boots on the ground" responsible for the full lifecycle of Windows-based systems—from imaging and PowerShell automation via Intune/SCCM to the physical installation and maintenance of specialized equipment across multiple transit and logistics hubs.
Key Responsibilities
- System Lifecycle Management: Lead full Windows OS installations, BIOS/driver updates, and SQL configurations to ensure all systems are optimized and secure.
- Endpoint Administration: Leverage Microsoft Intune and SCCM to deploy, upgrade, and maintain system health across a distributed enterprise network.
- Field Engineering: Provide hands-on support at crew bases and onboard mobile units to troubleshoot tablets, peripherals, and cellular/Wi-Fi connectivity.
- Automation & Documentation: Write and troubleshoot PowerShell scripts to streamline deployments and maintain rigorous, up-to-date technical procedure manuals.
- Hardware Maintenance: Diagnose and resolve complex connectivity issues for Point-of-Sale (POS) systems and specialized mobile peripherals.
- Physical Operations: Manage the physical transport and installation of hardware, including the ability to lift and carry equipment up to 50 lbs.
Qualifications
- Experience: 2+ years of experience building and supporting Windows-based systems, with a specific focus on Point-of-Sale (POS) or ruggedized equipment.
- Technical Skills: Proficiency in system imaging, network troubleshooting (Cellular/Wi-Fi), and SQL Server installation/configuration.
- Tools: Practical experience with enterprise management tools, specifically SCCM and Intune.
- Education: High School Diploma required; Bachelor’s degree in Computer Science or Engineering is highly preferred.
- Scripting: Functional knowledge or 1+ year of experience with PowerShell scripting is a significant advantage.
- Communication: Strong interpersonal skills with the ability to provide clear technical guidance to non-technical crew members and staff.
- Logistics: Ability to travel as necessary to regional depots (including Philadelphia) and other field locations to provide on-site support.
Compensation: $40.00 per hour
About Us
AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
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