IA & SS Master Hybrid - US

IA & SS Master

Full Time • Hybrid - US
 
Job Description: 
Short Description: 
IA & SS Master 
Complete Description: 
Duties and Responsibilities: 
·         Provide support of incoming requests via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. 
·         Provisioning and system setup for new hires. 
·         Prioritize incidents and service requests according to defined processes to meet defined SLAs. 
·         Use remote tools and diagnostic utilities to aid in resolving support requests. 
·         Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. 
·         Installing and configuring hardware and software components throughout various network infrastructure devices. 
·         Install antivirus software and ensure virus definitions are up to date. 
·         Server administration via Active Directory, File & Print services, DNS, DHCP. 
·         Network firewall and switch administration and maintenance. 
·         Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. 
·         Establishing good relationships with all departments and colleagues. 
·         Ensuring company safety and security standards are met. 
·         Some network and server solution design and architecture. 
Education: 
·         College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience 
·         CompTIA Net+ and/or CompTIA Security+ certifications preferred 
 
Requirements: 
·         Exceptional written and oral communication skills. 
·         Experience with desktop and server operating systems including Windows 10, Windows 11, Office 365, macOS, iPhone 
·         Strong understanding of technology and business productivity systems. 
·         Active Directory knowledge and experience. 
·         Kaseya 
·         Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills. 
·         Good problem-solving skills. 
·         Excellent customer service skills. 
·         Ability to work under moderate supervision.. 
·         Microsoft Desktop operating systems certification preferred. 
·         Valid Driver License and ability to drive to customer locations when required. 
 
Skills: 
·         High-level Tech Support experience. Required 5 Years 
·         Active Directory knowledge and experience. Required 5 Years 
·         Kaseya experience. Required 
·         Network firewall and switch administration and maintenance. Required 
·         Valid Driver's License and ability to drive to customer locations when required. Required 
·         CompTIA Net+ and/or CompTIA Security+ certifications. Highly desired 
·         Microsoft Desktop operating systems certification. Highly desired 

Flexible work from home options available.

Compensation: $67.00 - $74.00 per hour




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