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Telephony Program Analyst with 911 exp Washington DC

Telephony Program Analyst with 911 exp

Full Time • Washington DC
Role : Telephony Program Analyst
Client : DC Government
Location : Washington, D.C. (onsite)

Job Description:

Responsibilities:

  • Oversee the maintenance and operation of 911 telephony systems, including call routing, recording, and backup systems
  • Manage and support the 911 wireless call routing program, ensuring accurate routing of wireless calls to the appropriate public safety answering points (PSAPs).
  • Manage the 911 location database, ensuring it is up-to-date and accurate to facilitate effective emergency response.
  • Coordinate with communication service providers (CSP) to ensure seamless integration and functionality of telephony systems.
  • Coordinate and facilitate 911 call routing testing for the agency with CSP, including wireless, wireline, VoIP/Wi-Fi, and text.
  • Facilitate and manage the onboarding of new CSPs in the District.
  • Manage the DC-OUC CSP 911 Outage and Escalation process. Conduct an annual audit of 11 24x7 Escalation and Contingency program.
  • As part of managing the CSP program, coordinate and analyze quarterly performance meetings. Lead coordination efforts for CSP migrations to the NGCS (NextGeneration 911 Core Services).
  • Coordinate with telecommunications providers to ensure the integrity and reliability of services.
  • Manage 911 wireless Cell on Wheels (COW) deployment for major events impacting DC GOV.
  • Troubleshoot and resolve technical issues related to telephony systems.
  • Analyze data calls and performance metrics to identify trends, inefficiencies, and areas for improvement in both landline and wireless call routing and location accuracy.
  • Conduct GIS routing validation processes to ensure that geographic data is accurate and that routing algorithms are functioning correctly.
  • Prepare reports and presentations for stakeholders on system performance and recommendations for enhancement.
  • Ensure compliance with federal, state, and local regulations related to emergency telecommunications, including wireless call routing standards set by the Federal Communications Commission (FCC).
  • Stay updated on industry best practices and technological advancements in 911 systems, wireless call routing, and GIS technology.
  • Provide training and support to emergency dispatch personnel on the use of telephony systems.
  • Coordinate projects and act as a point of contact for technical support and issues related to communication service provider management program, telephony systems, wireless call routing, and location accuracy.
  • Work with cross-functional teams to implement new technologies that enhance emergency response capabilities, including improvements to wireless call location accuracy and GIS routing validation processes.
  • Develop and maintain program documentation, including project plans, timelines, and reports.
  • Collaborates with internal and external stakeholders to gather requirements and ensure alignment with program objectives.
  • Monitors and evaluates program performance metrics and provides regular reports to management.
Compensation: $65.00 - $70.00 per hour




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