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Customer Service Representative with income and property tax Washington DC

Customer Service Representative with income and property tax

Full Time • Washington DC
Role : Cust Svc Rep
Client : DC Government
Location : Washington, D.C. (Onsite)

Job Description:
Duties and Responsibilities:

  • Provide assistance and information to taxpayers on all business, income
and real property taxes and related fees;

  • Answer inquires to basic business registration, income and real property
via telephone and written correspondence;

  • Research, establish and update all business tax accounts via an online
system;

  • Review and adjust business registration, real property and income tax
accounts which require correction and/or refunds;

  • Receive and control business and income undeliverable refund checks;
  • Receive and process requests for waivers of penalties and interest on
select accounts;

  • Input and update existing database accurately;
  • Determine and register applicable tax liabilities for all taxes and fees
administered by OTR;

  • Receive and respond to general correspondence pertaining to business,
income, real property and other related taxes and fees;

  • Research and prepare response for management signature;
  • Track and maintain data necessary for production reports, and
  • Input and update existing database accurately.
Qualifications:

  • a) A high school diploma or equivalent with a minimum of two (2) years of
experience in the field or related area;

  • b) Ability to communicate effectively both orally and in writing to a variety
of audiences;

  • c) Ability to research and interpret tax laws, regulations and policies; and
  • d) Ability to perform basic business applications Microsoft Outlook and
Microsoft Suites (Word, Excel, Access, etc.).

Experience:

  • Customer Service: 2 years (Preferred)
  • Knowledge of income and property tax: 2 years (Preferred)
  • Data Entry: 2 years (Preferred)
  • reating and managing database: 2 years (Preferred)
  • Banking: 2 years (Preferred)
Compensation: $17.00 - $18.00 per hour




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