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Customer service representative Washington DC

Customer service representative

Full Time • Washington DC
Complete Description: Duties and Responsibilities:
 
  1. Provide assistance and information to taxpayers on all business, income
and real property taxes and related fees;
 
  1. Answer inquires to basic business registration, income and real property
via telephone and written correspondence;
 
  1. Research, establish and update all business tax accounts via an online
system;
 
  1. Review and adjust business registration, real property and income tax
accounts which require correction and/or refunds;
 
  1. Receive and control business and income undeliverable refund checks;
  2. Receive and process requests for waivers of penalties and interest on
select accounts;
 
  1. Input and update existing database accurately;
  2. Determine and register applicable tax liabilities for all taxes and fees
administered by OTR;
 
  1. Receive and respond to general correspondence pertaining to business,
income, real property and other related taxes and fees;
 
  1. Research and prepare response for management signature;
  2. Track and maintain data necessary for production reports, and
  3. Input and update existing database accurately.
Qualifications:
 
  1. a) A high school diploma or equivalent with a minimum of two (2) years of
experience in the field or related area;
 
  1. b) Ability to communicate effectively both orally and in writing to a variety
of audiences;
 
  1. c) Ability to research and interpret tax laws, regulations and policies; and
  2. d) Ability to perform basic business applications Microsoft Outlook and
Microsoft Suites (Word, Excel, Access, etc.).
Compensation: $20.00 per hour




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