The Technical Writer will prepare and/or maintain documentation pertaining to infrastructure systems and procedures, systems operation and user documentation.

The role of a Technical Writer involves creating clear, concise, and accurate documentation that communicates complex technical information effectively to various stakeholders. The Technical Writer will collaborate with subject matter experts to develop and enhance documentation related to processes and procedures. The role will both compose new documentation and edit the work of others, ensuring high standards for readability, grammar, and content. The key to success in this role is the ability to synthesize complex instructions into easy-to-follow guidebooks, instructions, and general communications. The person in this position should be an expert in communications.

 

·       The objective is to have clear, concise, and accurate documentation in ensuring smooth project execution and knowledge transfer.

·       Writing standard operating procedures (SOPs) for all relevant processes for all technical workstreams.

·       Reviewing existing documentation and identifying gaps or areas for improvement.

·       Collaborate with subject matter experts (SMEs), developers, engineers, business practitioners, and other stakeholders to gather necessary information.

·       Formatting and organizing SOPs according to organizational standards.

·       Ensuring clarity, accuracy, and consistency across all SOPs.

·       Maintenance of the document repository and ongoing updates to documents and artifacts.

·       Organization of technical content in a logical and coherent manner for easy accessibility and understanding by stakeholders; managing ongoing updates to document styles, formats, or information based on feedback on stakeholder usability

·       Compliance checks to ensure adherence to standards and accuracy of the information.

·       Define procedures for handling changes to SOPs and other technical documentation.

·       Procedure documentation for frontline staff which incorporates systems and policy considerations, steps, and decisions

·       Procedure documentation for consumption by a Large Language Model which would provide users with quick access to relevant procedures in specific situations

·       Procedure documentation for consumption of IT teams to assist in functional design that meets business process needs

·       Coordinates the display of graphics and the production of the document.

·       Uses principles of user-centered design and user-centered testing to ensure standard operating procedures are understandable, usable, and helpful

·       Ensures content is of high quality and conforms to standards.

·       Maintenance of documentation to ensure it stays up to date when policy, systems, or rules change.

16+ yrs. writing a variety of technical instruction manuals and how-to guides. Required 16 Years

16+ yrs. writing design specs for complex systems. Required 16 Years

16+ yrs. expertise and support of MS Office and Visio. Required 16 Years

Bachelor’s degree in IT or related field or equivalent experience. Required